Privacy Policy

This policy covers The Neuroscience & Spine Institute website only. It is separate from our HIPAA Notice of Privacy Practices, which covers your medical records.

Who We Are

The Neuroscience & Spine Institute is a board-certified pain management practice with locations in Orland Park, Oakbrook Terrace, and Aurora, IL. This policy covers this website only. It does not replace our HIPAA Notice of Privacy Practices, which governs your medical records (see "HIPAA Notice" below).

What This Website Collects

This website is primarily informational. It collects the following:

• Technical data. Our hosting and network providers log standard technical data such as IP address, browser type, and the pages requested, for security and to keep the site running.
• Form submissions. If you submit a contact or appointment request form, we collect the name, phone number, email address, and any message you voluntarily provide in order to respond to your inquiry.
• Analytics data. Described in the next section.

Cookies, Analytics, and Advertising

The Neuroscience & Spine Institute uses the following technologies on this website:

• Site analytics. Google Analytics 4 records the pages you view, how you arrived (for example a search, social post, or ad), your general location (city or region, estimated from your IP address), and your device and browser type.
• Advertising measurement. The Meta Pixel (Meta Platforms, Inc., which operates Facebook and Instagram) tells the advertising platform when someone who saw or clicked one of our ads visits our site or takes an action such as viewing a page or tapping a phone number.

These tools may set cookies or similar identifiers in your browser. Google and Meta each use the information they receive under their own privacy policies, which we do not control.

What We Do Not Do

• We do not sell your personal information for money.
• We do not share your contact form data with advertising platforms.
• We do not send advertising platforms your medical records, diagnoses, or appointment details.
• We do not use these tools to target ads at children under 13.

Please note: some U.S. state privacy laws treat letting an advertising platform collect information through a pixel, for targeted advertising, as a "sale" or "sharing" of personal information, even when no money changes hands. Where those laws apply, you have the right to opt out as described below.

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Your Choices

• Browser controls. You can block or delete cookies and local storage in your browser settings. Blocking them does not stop the site from working.
• Platform settings. You can manage how each platform uses your data in your account settings at Meta and Google. Google offers a browser opt-out add-on for Google Analytics.
• Industry opt-outs. optout.aboutads.info and optout.networkadvertising.org.

Your Privacy Rights

Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas, Oregon, or other states with consumer privacy laws), you may have the right to:

• Know what personal information we collect, use, and disclose, and get a copy of it;
• Ask us to correct or delete it;
• Opt out of the sale or sharing of your personal information and of targeted advertising;
• Appeal our decision on your request.

To make a request, call us at (708) 232-3616 or write to us at The Neuroscience & Spine Institute, 10 Orland Square Dr, Suite 10C, Orland Park, IL 60462. We will verify your request before acting on it and will not treat you differently for using these rights. You may use an authorized agent.

Phone Calls

When you call our office, the call is handled by our staff under the practice's normal privacy obligations. This website does not record calls.

External Links and Embedded Content

Links to Google Maps, ZocDoc, or other outside services take you to sites governed by their own privacy policies. Our pages load fonts from Google Fonts, and some pages show an embedded Google Map, so Google receives your IP address and browser information when those load.

Children's Privacy

This website is not directed at children under 13, and we do not knowingly collect information from them.

HIPAA Notice

This website privacy policy is separate from our HIPAA Notice of Privacy Practices. Your medical records and the health information we collect when you are our patient are governed by that Notice, which is provided at your first visit and available at our office at any time. This website policy does not replace or change it.

Contact Us

Questions about this policy? Call us at (708) 232-3616 or visit us at 10 Orland Square Dr, Suite 10C, Orland Park, IL 60462.

Changes to This Policy

If this policy changes, the updated version will be posted on this page with a new revision date.